Shipping & Returns

We ship nationwide from multiple warehouses.

Shipping

• Most orders ship within 1 business day
• LTL freight available for pallet orders
• Blind drop shipping available upon request
• Tracking is provided for all shipments

Shipping rates are calculated at checkout or quoted for large orders.

30-Day Satisfaction Guarantee (Big Dog Media branded products)

We stand behind the performance of our Big Dog Media branded materials.

If you experience an issue, please contact us within 30 days of delivery so our team can help troubleshoot and review the situation.

Our goal is to make sure you get materials that perform reliably in real production environments.

How Product Issues Are Handled

Because wide-format media performance can be affected by printer settings, environment, and workflow, we review each situation carefully.

Our typical process:

Our team will work with you to troubleshoot and gather details about the issue.
In some cases, we may request sample prints or material for review and submit them to manufacturing when necessary.
If a product is confirmed to be defective, we will issue an appropriate credit or refund.

If replacement material is sent during the review process, it may be invoiced initially and credited once the issue is confirmed.

We are committed to supporting our customers and working together to find the right solution.

Returns

If you receive damaged or incorrect items, please contact us as soon as possible so we can make it right.